Privacy Policy
Effective Date: 15 January 2025
At lexoriventa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our company formation services and educational programs.
We're committed to transparency and compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you have questions or concerns, we're here to help.
Information We Collect
When you use our services or visit our website, we collect different types of information. Some you provide directly, and some we gather automatically to improve your experience.
Personal Information You Provide
This includes details you give us when filling out forms, creating an account, or communicating with our team:
- Full name and contact details (email address, phone number)
- Business information (company name, ABN, business structure)
- Identification documents required for company formation compliance
- Payment and billing information for our services
- Communication preferences and course enrollment details
Automatically Collected Data
Our website collects technical information to help us understand how visitors use our platform and where we can make improvements:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website and search terms used
- Cookie data (with your consent)
How We Use Your Information
We use the information we collect for specific purposes that relate directly to providing and improving our services. Here's what that looks like in practice.
Service Delivery: We process your personal details to set up your company, handle registrations with ASIC, and manage your educational program enrollment.
Communication: We send updates about your company formation progress, course schedules, and important regulatory changes that might affect your business.
Compliance: We maintain records to meet our legal obligations under Australian corporate law and tax regulations.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Company registration | Identity documents, business details | Contractual obligation |
| Course administration | Name, email, payment info | Contractual obligation |
| Customer support | Contact details, service history | Legitimate interest |
| Website analytics | Usage data, cookies | Consent |
| Regulatory compliance | Business records, identification | Legal requirement |
We don't sell your personal information to third parties. We don't use your data for purposes unrelated to the services you've requested from us.
Who We Share Your Information With
Sometimes we need to share your information with trusted partners and regulatory bodies. This only happens when necessary and always with appropriate safeguards in place.
Government and Regulatory Bodies
When forming your company, we submit required information to the Australian Securities and Investments Commission (ASIC) and the Australian Taxation Office (ATO). This is a legal requirement of company formation in Australia.
Service Providers
We work with carefully selected third parties who help us deliver our services:
- Payment processors for secure transaction handling
- Cloud hosting providers for our website and databases
- Email service providers for course communications
- Document verification services for identity checks
- Educational platform providers for online course delivery
All service providers are bound by confidentiality agreements and can only use your data to perform specific tasks on our behalf.
Legal Disclosure
We may disclose your information if required by law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.
Data Security and Protection
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include both technical and organizational safeguards.
Our systems use industry-standard encryption for data transmission and storage. We regularly update our security protocols and conduct internal reviews to identify potential vulnerabilities.
Staff members access personal information on a need-to-know basis only, and all team members receive privacy and security training.
While we work hard to protect your data, no system is completely secure. If we become aware of a data breach that poses a serious risk to your privacy, we'll notify you and the Australian Information Commissioner as required by law.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.
Access and Correction
You can request access to the personal information we hold about you. If you find any inaccuracies, you can ask us to correct them. We'll respond to your request within 30 days.
Data Portability
You can request a copy of your personal data in a commonly used electronic format. This lets you transfer your information to another service provider if you choose.
Erasure Requests
You can ask us to delete your personal information in certain circumstances. However, we may need to retain some data to meet legal obligations (such as tax records) or complete transactions you've authorized.
Submit Your Request
Email us at help@lexoriventa.com with details of what you'd like to access, correct, or delete.
Identity Verification
We'll ask you to verify your identity to protect against unauthorized access to your information.
Processing
We'll review your request and respond within 30 days. If we need more time, we'll let you know.
Resolution
We'll provide the requested information, make corrections, or explain if we can't fulfill your request.
How Long We Keep Your Data
We retain your personal information for different periods depending on the type of data and our legal obligations.
| Data Type | Retention Period |
|---|---|
| Company formation records | 7 years after company formation (tax law requirement) |
| Course enrollment data | 5 years after course completion |
| Financial records | 7 years (ATO requirement) |
| Marketing communications | Until you unsubscribe or 2 years of inactivity |
| Website analytics | 26 months |
After these periods, we securely delete or anonymize your information so it can no longer identify you.
Cookies and Tracking
Our website uses cookies to improve functionality and understand how visitors use our site. You can control cookie settings through your browser.
Essential Cookies
These are necessary for the website to function properly. They enable basic features like secure login and payment processing. You can't opt out of these without affecting how the site works.
Analytics Cookies
We use these to understand which pages people visit and how they navigate our site. This helps us improve the user experience. You can opt out of analytics cookies without affecting your ability to use our services.
Managing Cookies
Most browsers let you refuse cookies or delete them. Check your browser's help section for instructions. Keep in mind that blocking certain cookies might affect your experience on our website.
Third-Party Links
Our website occasionally links to external sites that aren't under our control. We're not responsible for the privacy practices of these websites. When you leave our site, we encourage you to read the privacy policy of any site you visit.
Children's Privacy
Our services are designed for adults establishing businesses. We don't knowingly collect information from individuals under 18. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.
International Data Transfers
Some of our service providers operate outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by privacy regulators
- Service providers certified under recognized privacy frameworks
- Binding corporate rules for multinational service providers
We only work with international providers who maintain strong privacy and security standards comparable to Australian requirements.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Effective Date" at the top of this policy tells you when it was last updated. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Making a Complaint
If you're concerned about how we've handled your personal information, please contact us first. We'll investigate your complaint and respond within a reasonable timeframe.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
Questions About Privacy?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: help@lexoriventa.com
Phone: +61 404 765 711
Mail: 2 Girralong Ave, Baulkham Hills NSW 2153, Australia